On this page
Check the help articles first
Most questions are answered in these articles, and they're the quickest way to an answer:
- The BSC to Solana migration
- I migrated but can't see my CNR
- How to connect your wallet
- Which wallet to use for CNR and CNS
- How to buy CNS
- How to convert CNS and CNR
- The FAQ
Contact support
- Open a ticket on the Help & Support page: select Open a ticket and fill in the form.
- Or email support@centric.com.
Please send one request per problem, and reply on the same ticket or email thread if you have more to add.
What to include
The more of this you include, the less back and forth you'll need:
- What you were trying to do, and what happened instead.
- Your wallet address. This is your public address, the one you'd give someone to send you tokens.
- The transaction signature or hash, if a transaction is involved. You'll find it in your wallet's activity, or on Solscan for Solana and BscScan for BNB Smart Chain.
- Screenshots of any error message.
What support can't do
- Reverse a transaction. Blockchain transactions are final, including ones sent to a wrong address or to a scammer.
- Recover a seed phrase or a self-custody wallet. Only you hold its keys.
- Migrate tokens now. The BSC to Solana migration closed on 31 May 2026, and there is no late route.
- Return balances from the old Centric web wallet. It closed on 28 July 2025, and balances left in it were burned.
- Help with an exchange account. Questions about deposits, withdrawals or accounts on an exchange go to that exchange's support.
Telegram isn't a support channel
The Centric Chat group is a community chat. Members and admins often help, but it isn't where support requests are handled. Nobody from Centric will message you privately to help. Anyone who does is a scammer.