Frequently asked questions

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Centric Wallet Questions

The Centric Wallet is the official wallet for the Centric Rise and Swap cryptocurrencies providing customers with best in class security, Centric native features and powerful user experience.

The Centric wallet is a cryptocurrency wallet that allows you to safely store your Centric Rise and Centric Swap tokens. In addition to standard Send / Receive functionality, the Centric Wallet also allows users to convert between Centric Swap and Centric Rise tokens. 

Over time, we’ll add a variety of additional features and services.

No, storing your Centric tokens on the Centric Wallet is completely optional. You may store your Centric tokens on any BEP-20 wallet.

For users who prefer an external wallet, you can find a list of recommended wallets here.

The Centric Wallet is currently in beta, and is available on the web at  

A mobile wallet is in the works.

You can easily reset your password by clicking the “Forgot password” link on the login pop-up at Follow the on-screen instructions.

To recover your 2FA, start by logging in with your Centric Wallet email and password. When prompted to enter your 2FA, click ‘Disable 2FA’ and follow the steps. Please note, after disabling your 2FA, your account will become temporarily limited for security reasons.

Updating email address is temporarily disabled.

Like all cryptocurrencies, there is a small fee to send or convert your CNS/CNR. These fees will be charged in the native CNR/CNS currency depending on the transaction.

Sending and converting to CNS will be charged in CNS, sending and converting CNR will be charged in CNR.

Transaction fees are displayed ahead of time on the Centric wallet interface when performing a transaction.

Access to private keys is disabled. If you would like full control of your wallet, you should send your tokens to a BEP-20 enabled wallet that allows private key access.

You don’t need to KYC when opening a Centric Wallet account. As we roll out additional services in the future, some features may require KYC to access additional functionality.

If you detect unauthorized transactions on your wallet, please get in touch with Centric Customer Support. It’s important you keep your password and ensure you turn on additional security features. Another important tip is to use a unique password and never give it out to anyone.

Given Centric’s decentralized status it’s very important to secure your account with additional security to ensure it’s not possible for anyone to send unauthorized transactions. Should you lose access to your account, the Centric team does not have the ability to recover your wallet for you or to prevent further unauthorized transactions.For this reason, we strongly recommend enabling 2FA on your account. If 2FA is disabled, we’ll temporarily disable your account as a security measure. 

We are working on a feature-packed roadmap for the Centric Wallet which will be released over the coming months and years.

Here are a few features we plan to incorporate:

Centric Gift Certificates – A great gift to give to a friend or family member. We’ll offer the ability to send digitally or print out and hand deliver. Recipients can scan the certificate and redeem the Centric Rise.

Profit Center – Track your investment and the performance of your holdings.

Tap & Go – Purchase goods over the counter with your phone, with payment confirmation in less than 4 seconds.

Family Accounts – Add the ability for the people closest to you to access your account. Set account limits to keep funds safe yet accessible.

Centric Business Wallet (CENPAY) – Accept Centric Rise as a form of payment. Once verified, you’ll be placed on the Centric Radar so customers can easily find your business locally.

Advanced Security Features – We’ll add state of the art security features to keep your funds protected at all times.

Centric Key – A 2FA hardware key that you can carry with you, adding an additional layer of security.

Centric Notes – Print out Centric Notes and load them with Centric Rise. Centric Notes are perfect for situations where you need to buy something and your phone has died or the internet isn’t available. After purchase, any unused balance on the note will be returned to the Wallet that created the note.

White Zone – KYC and white list your address in the Centric White Zone and gain access to a range of additional products and services.

Centric Radar – Find local businesses in your area that accept Centric as a form of payment

These are just some of the future features we anticipate for Centric Wallet customers.

At the moment, we only allow one wallet per email address. In the future, it will be possible to add additional addresses to a single account.

Your account may be blocked for security reasons. Most security blocks are limited to 24 hour. For specific questions, contact Centric Customer Support.

Related resources

Centric Swap - Convert between Centric Cash (CNS) & Centric Rise (CNR)
Getting Started Guide

Learn how to join Centric and get up running in the Centric economy.

Centric Support
Centric Support

Submit a support ticket to our friendly team of Centric experts.

Centric’s blockchain explorer
Contact Us

Information on how to get in touch with the Centric team.